Q: What is your return policy?
A: All returns are subject to 15% restocking fee unless the return is a result of our error (you received an incorrect or defective item, etc). Items must be returned in new, usused, unopened condition within 30 days of original purchase date. If product has been installed, worn, or damaged, the return will be denied. Barnett Cycles, LLC must be contacted before returning any item to receive a returned merchandise authorization (RMA) number. RMA number must be clearly marked on outside of package or package will be refused and returned to sender. Please pack your items carefully and use shipping insurance. Barnett Cycles will not be responsible for items lost or damaged during return shipping. Original shipping is non-refundable and return shipping is at buyer's expense unless the return is a result of our error (you received an incorrect or defective item, etc). Credit will be given using the same payment method as original purchase within 30 days of receiving returned item. Barnett Cycles LLC is not liable for any labor and/or installation/removal expenses incurred by customer as a result of a product purchase from Barnett Cycles LLC
Returns are not accepted on electrical items such as charging system components or ignition components unless for manufacturer's warranty claim if applicable. Please contact us to verify if your item is eligible for warranty claim from the manufacturer before returning item.
Barnett Cycles, LLC reserves right to amend return policy at any time.
Q: Are there any exclusions to the free shipping over $99 offer?
A: Yes. Free shipping over $99 is only available to retail customer orders with a delivery address in the contiguous United States (lower 48) whose order cart subtotal is greater than $99.
Q: I am having an order shipped outside of the USA. Are duty charges, taxes, and VAT included in my international shipping charges?
A: No. The price you pay for international freight only covers your transport costs. Depending on the laws and customs regulations of the country you live in, you may be assessed additional fees and taxes in order to receive your order. These charges are not made by Barnett Cycles., but rather by the government of the country in which you live. We do not have any control over these charges. We will not falsely mark a custom's document as a "gift", or lower the actual value of the items in order to save you customs charges as it is illegal.
Commercial accounts available. Contact Irish for more information.